Q1. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery all over Pakistan — from Karachi to Gilgit, Lahore to Quetta. You pay when you receive your order. No advance payment required. Simply place your order and pay our courier when your parcel arrives at your door. ✅

Q2. What payment methods do you accept?

We accept the following payment methods:

💵 Cash on Delivery (COD) — available all over Pakistan
🏦 Bank Transfer — for advance payment orders
📱 EasyPaisa / JazzCash — mobile wallet payments
💳 Online Card Payment — available at checkout

Visit our Payment Methods page for complete details.

Q3. How do I place an order?

Placing an order is simple! Browse our jewellery collections, click on any product you like, select your variant, and click "Add to Cart". Then proceed to checkout, enter your delivery address, and choose Cash on Delivery. Done! You'll receive an order confirmation shortly. 🎉

Q4. Can I order via WhatsApp?

Yes! You can also place orders directly via WhatsApp. Just send us a message on 0336-9527603 with the product name and your delivery address and we'll arrange everything for you.

Q5. Is there a minimum order amount?

There is no minimum order requirement — you can order even a single item! However, we offer free delivery on orders above Rs. 1,500. Orders below this amount have a small delivery charge shown at checkout.

Q6. Which cities do you deliver to?

We deliver all over Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan, Quetta, Hyderabad, Sialkot, Gujranwala, Abbottabad, Gilgit and all other cities and towns across the country. 🇵🇰

Q7. How long does delivery take?

Standard delivery takes 3–7 business days depending on your city:

📍 Islamabad/Rawalpindi: 2–3 days
📍 Lahore/Karachi: 3–5 days
📍 Other cities: 5–7 days

Q8. What are the delivery charges?

Free delivery on all orders above Rs. 1,500. For orders below Rs. 1,500, a standard courier charge applies and will be shown clearly at checkout before you confirm your order.

Q9. How do I track my order?

Once your order is dispatched, you'll receive a tracking number via SMS or WhatsApp. You can track your order on our Order Tracking page or contact us directly on WhatsApp for updates.

Q10. What is your return policy?

We offer a 7-day return policy from the date of delivery. Items must be unused, unworn, and in their original packaging. To initiate a return, contact us on WhatsApp or email contact@airosoeva.com.

Please note: Earrings, sale items, and clearance items are non-returnable due to hygiene reasons. See our full Refund & Return Policy.

Q11. What if I receive a damaged or wrong item?

We sincerely apologize if this happens! Please take a photo of the item and send it to us on WhatsApp: 0336-9527603 within 24 hours of delivery. We will arrange a replacement or full refund immediately. Your satisfaction is our priority. ❤️

Q12. How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 7–10 business days. Refunds are issued via the same payment method used for the original order.

Q13. What types of jewellery do you sell?

We offer a wide range of beautiful artificial jewellery including:

💎 Earrings & Jhumkas
📿 Necklaces & Pendants
💍 Rings
✨ Bracelets & Bangles
👑 Necklace Sets
💅 Nails
🎀 Hair Accessories

Q14. Is your jewellery safe for sensitive skin?

Yes! All our jewellery is made with hypoallergenic, nickel-free materials — specially designed for sensitive skin. Our pieces are safe for daily wear and won't cause irritation or discolouration for most skin types. ✅

Q15. Why does artificial jewellery sometimes turn skin green?

This happens when copper in the base metal reacts with moisture or sweat — it is completely harmless. To avoid this, keep jewellery dry, remove before washing hands or bathing, and store properly. Our pieces use high-quality plating to minimize this effect.

Q16. How do I care for my jewellery to make it last longer?

Follow these simple tips to keep your jewellery looking beautiful:

✅ Remove before bathing, swimming, or exercising
✅ Apply perfume and lotion BEFORE wearing jewellery
✅ Wipe with a soft dry cloth after each wear
✅ Store in a cool, dry place — not the bathroom
✅ Keep pieces in separate pouches to avoid scratches

Q17. Do you have jewellery for weddings and bridal wear?

Absolutely! We have stunning bridal necklace sets, elegant jhumkas, and beautiful rings perfect for weddings, Mehndi, Barat, and Valima functions — all at very affordable prices. 💍

Q18. Do you have Eid special collections?

Yes! We regularly update our New Arrivals with festive and Eid-appropriate designs. Follow us on Instagram or subscribe to our email newsletter to be the first to know about new collections and Eid offers.

Q19. How can I contact Airoso Eva?

We're always here to help! Reach us through any of these channels:

📱 WhatsApp: 0336-9527603 (fastest response)
📧 Email: contact@airosoeva.com
📝 Contact Form: Click here

We respond to all WhatsApp messages within a few hours and all emails within 24 hours on working days.

Q20. Do you offer bulk or wholesale orders?

Yes! We welcome bulk orders for events, weddings, corporate gifting, and resellers. Contact us on WhatsApp or email us at contact@airosoeva.com for special bulk pricing. 💰