Frequently Asked Questions (FAQ)

At Airoso EVA, we want to make your shopping experience as smooth as possible. Below are some common questions our customers ask.

1. What types of jewelry do you sell?

We offer a wide range of artificial and designer jewelry, including bracelets, necklaces, rings, and earrings — all crafted with hypoallergenic, skin-friendly materials.

2. Do you deliver nationwide?

Yes, we deliver all across Pakistan. Orders are usually delivered within 3–7 business days.

3. What are your delivery charges?

  • Free delivery on orders above PKR 5,000.
  • A small delivery fee applies to orders below this amount (displayed at checkout).

4. Can I return or exchange an item?

Yes, you can return items within 14 days of delivery if they are unused, unworn, and in original packaging.

  • Please note: Earrings, sale, and clearance items are non-returnable due to hygiene and policy reasons.
  • Currently, we do not offer direct exchanges — you’ll need to place a new order.

5. How do I request a refund?

Simply contact us via email (contact@airosoeva.com) or WhatsApp (+92 336 9527603) to initiate the process. Refunds are processed within 30 days after we receive and inspect the returned items.

6. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer (advance payment)
  • Mobile wallets & digital payments available in Pakistan

7. Are your jewelry pieces safe for sensitive skin?

Yes, our products are hypoallergenic and nickel-free, designed to be safe and comfortable for all skin types.

8. How can I contact customer support?

You can reach us anytime through:

If your question is not listed here, feel free to reach out — we are always happy to assist!